Privacy Policy

Privacy Policy

Effective Date: 11-09-2025

At DreamLady (referred to as “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.dreamlady.in, use our services, or make purchases via Razorpay or other payment platforms.

By accessing or using our website and services, you agree to the terms and practices described in this Privacy Policy.

1. Information We Collect

When you visit DreamLady or make a purchase on our website, we collect both personal and non-personal information in the following ways:

Personal Information: This includes details like your name, email address, shipping address, billing address, and phone number, which you provide when you register an account, place an order, or sign up for our newsletter.
Payment Information: When you make a purchase, Razorpay processes your payment details (credit card, debit card, or other payment methods). Razorpay does not share your full payment details with us, but we may collect your transaction status and confirmation details for order fulfillment.
Technical Information: We collect non-identifiable information such as IP addresses, browser type, device information, operating system, and browsing activity to improve our website and user experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

Order Processing and Fulfillment: To process your payments, fulfill your orders, and provide customer support.
Communication: To send order confirmations, shipping updates, and promotional messages (if you’ve opted in).
Website Improvements: To personalize your shopping experience and improve the functionality of the website.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Razorpay Payment Processing

When you make a payment on DreamLady, we use Razorpay, a trusted third-party payment processor, to securely handle your payment information. Razorpay collects your credit/debit card information and processes payments in a secure environment. Razorpay complies with stringent security protocols to protect your financial data.

We do not store or have access to your complete payment information, such as credit card numbers. All payment transactions are handled by Razorpay, and your data is protected by Razorpay’s privacy and security policies.

For further details, please review Razorpay’s Privacy Policy here: Razorpay Privacy Policy.

4. How We Protect Your Information

We take security seriously and use a variety of measures, such as Secure Socket Layer (SSL) encryption, to protect your personal and payment information during transactions. While we strive to maintain high security standards, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (like web beacons and pixels) to enhance your user experience and analyze website usage patterns. Cookies are small files stored on your device that allow us to remember your preferences and keep track of your shopping cart.

You can control or disable cookies in your browser settings. However, disabling cookies may impact certain features of our website.

6. Sharing Your Information

We may share your personal information under the following circumstances:

Service Providers: We may share your information with trusted third parties, including Razorpay, to provide payment processing and other essential services for our business operations.
Legal Requirements: We may disclose your personal data when required to do so by law, such as to comply with legal processes or respond to lawful requests by public authorities.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Your Rights

You have the following rights concerning your personal data:

Access and Update: You can review, update, or correct your personal information by logging into your account or contacting us.
Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe by clicking the “unsubscribe” link at the bottom of our emails.
Data Deletion: You may request that we delete your personal data, subject to any legal or contractual obligations.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly policies based on your actual business practices.

Let me know if you’d like further adjustments or help with any specific part!