Refund and Returns Policy

Overview

Cancellation & Refund Policy

Thank you for shopping with DreamLady! We want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t work out, and you may need to cancel or request a refund. Please read our cancellation and refund policy carefully to understand how we handle these requests.

1. Cancellation Policy

• Order Cancellation: You can cancel an order within [X hours] of placing it. To cancel your order, please contact us at [Your Support Email] or call us at [Your Contact Number]. Please mention your order number and the reason for cancellation.
• After Dispatch: If your order has already been shipped, cancellation will not be possible. You can, however, return the product once it arrives.

2. Refund Policy

• Eligibility for Refund:
• If you cancel your order within the specified time frame and the product has not been shipped, you will receive a full refund to the original payment method.
• If you receive a damaged or defective item, please contact us within 3 days of receiving the product for a refund or exchange.
• Products that have been opened, used, or damaged by the customer are not eligible for a refund.
• Refund Process:
• Once your refund request is processed and approved, the refund will be initiated through Razorpay. The refund will be credited back to the same payment method used for the purchase.
• Refunds typically take 15 business days to reflect in your account, depending on the payment method and your bank’s processing times.
• If you paid through Razorpay, refunds will be processed to the original payment method. If you paid via card, it will take approximately 15 business days for the amount to reflect in your bank account.

3. Razorpay Payment Gateway

Since we use Razorpay as our payment gateway, all payments and refunds are processed securely through their platform. In case of any issues with your payment or refund, please reach out to Razorpay customer support or contact us at [Your Contact Email].

• Refund for Failed Transactions: In case a transaction fails or is unsuccessful, your payment will be refunded automatically, and the amount will reflect in your bank account within [15 days].
• Razorpay Support: For any Razorpay-related queries or issues with payment processing, please visit Razorpay Help Center or contact Razorpay support directly at Razorpay Support Contact Info.

4. Non-Refundable Items

Please note that some products may not be eligible for a refund, such as:

• Customized products or special orders
• Intimate products for hygiene reasons
• Gift cards

5. How to Contact Us

If you have any questions or need further assistance regarding cancellations or refunds, please reach out to us:

Address: Address: Dream Lady,
Kalappura, Opposite Josco Saw Mill,
Alappuzha, Kerala, IN

Email: dreamladyalappuzha@gmail.com

Phone: +91 9747110102